Shipments and returns

Your pack shipment

The products are delivered to the address indicated by the consumer on the order form. The customer is obliged to check the condition of the packaging of the goods on delivery and to report the damages due to the carrier on the delivery note, as well as to Dominique CHAINE Artisan Engraver, within one week. On request, the customer can obtain an invoice sent to the billing address and not to the delivery address by validating the option provided on the purchase order.

The Franco de port is granted for any order over 400.00 Euros.

As far as the shipping is concerned, we mainly work with Colissimo Suivi. As soon as we proceed to a shipment, you immediately receive an email informing you the tracking number of the package that you can follow on the website of La Poste:

To minimize transport costs, all products of low or medium size are shipped by a post office Colissimo International Monitoring.

In addition to being economical, this service delivers in 48 hours throughout France and offers you the possibility of recovering products ordered from your post office near the delivery address in case of absence of the initial place of delivery when Of the presentation of the factor. In practical terms, if you are absent on the day of delivery, your postman will leave a notice in your mailbox, which will allow you to withdraw your parcel from your post office during business hours, within 15 days. Colissimo Suivi is a very reliable service. However, as in any shipment, there may be a delay in delivery or the product may be lost. In case of delay of delivery compared to the date that we indicated in the mail of dispatch, we ask you to inform us of this delay by calling us by telephone or by sending us a mail. We will then contact the Post Office to start an investigation. A Post inquiry may take up to 21 days from the start date of the investigation. If during this period the product is found, it will be re-routed immediately to your home (the majority of cases). If, however, the product is not found at the end of the 21-day investigation period, Swiss Post considers the package to be lost. Only then can we send you a replacement product at our expense. If the ordered product (s) were no longer available at that time, we would reimburse you the amount of the product (s) affected by the carrier's loss. If the product (s) were still available, but had changed the selling price on the site, we would apply the new selling prices, either by refunding you by check of the difference or by requesting a further check concerning this price difference. We decline all responsibility for extending delivery times due to the carrier, in particular in case of product loss or strike.

Article 1: Problems of delivery by the carrier
Any anomaly concerning delivery (damage, missing product in relation to the delivery note, damaged package, broken products ...) must be indicated on the delivery note in the form of "handwritten reserves", accompanied by the signature of the customer. The consumer must also confirm this anomaly by sending to the carrier within two (2) working days of the date of delivery a registered letter with acknowledgment of receipt setting out the said claims. The consumer must send a copy of this letter by fax or by simple mail to:

Article 2: Errors of delivery
· 2-a: The consumer must submit to DOMINIQUE CHAINE ARTISAN GRAVEUR on the same day of delivery or at the latest on the first working day following the delivery, any complaint of error of delivery and / or non-conformity of products in kind Or quality in relation to the indications on the order form. Any claims made beyond this deadline will be rejected.

· 2-b: The formulation of this complaint with DOMINIQUE CHAINE ARTISAN GRAVEUR can be made: - by priority by phone on +33 (0)4 42 60 82 67 from Monday to Friday from 10 am to 6:30 pm - by logging on our site in the " Follow your order "" where, after entering your customer number, you will be able to ask us your question through the menu to contact us specifying well the reference of the order.

· 2-c: Any complaint not made in the rules defined above and in the time allowed will not be taken into account and will release DOMINIQUE CHAINE ARTISAN GRAVEUR from any responsibility towards the consumer.

· 2-d: Upon receipt of the complaint, DOMINIQUE CHAINE ARTISAN GRAVEUR will assign an exchange number